Last Updated: August 2025
1. Introduction
CK Upholstery (“we”, “our”, “us”) values your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
2. Information We Collect
We may collect the following types of personal information:
Name
Email address
Phone number
Address
Details about your enquiry or project
Payment details (if applicable)
IP address and browser information
Any other information you provide to us voluntarily
3. How We Collect Information
We collect personal information when you:
Submit an enquiry through our website contact form
Communicate with us via email, phone, or in person
Request a quote or place an order
Visit our website (through cookies and analytics tracking)
Engage with our social media pages
4. How We Use Your Information
We use your personal information to:
Respond to your enquiries and provide quotes
Deliver our services and products
Process payments and invoices
Improve our website and customer experience
Send marketing or promotional materials (if you have opted in)
Comply with legal obligations
5. Disclosure of Personal Information
We may share your personal information with:
Service providers such as hosting companies, payment processors, and IT support
Delivery or courier companies (for pickups/deliveries)
Marketing platforms (e.g., email newsletter services)
Legal or regulatory authorities if required by law
We will never sell your personal information.
6. Cookies and Tracking
Our website uses cookies and similar technologies to:
Improve website functionality
Analyse website traffic via tools such as Google Analytics
Provide personalised advertising (if applicable)
You can disable cookies in your browser settings, but this may affect site functionality.
7. Data Storage and Security
We store personal information securely in electronic and/or paper form.
We take reasonable steps to protect it from unauthorised access, modification, disclosure, or loss.
8. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your personal information at any time.
9. Your Rights
You have the right to:
Access the personal information we hold about you
Request corrections or updates
Withdraw consent for marketing communications
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
CK Upholstery
11/4 Abbott Road Seven Hills, NSW, 2147
Email: contact@ckupholstery.com.au
Phone: 0414 806 390